The challenge: keeping essential scanning equipment available
For a hospital environment, document processes need to be dependable. Scanning equipment must be available when teams need it, and maintenance should not create additional work for internal staff.
AZ St. Lucas uses larger production scanners as part of its document digitization environment. These scanners need to remain operational so teams can continue processing documents for medical records, HR administration, and other internal workflows.
The hospital needed a service partner that could maintain the equipment reliably, plan maintenance proactively, and reduce the amount of coordination required from internal teams.
Why Dyanix: continuity, familiarity, and practical support
The relationship with Dyanix began through an existing collaboration with Spigraph. At the time, AZ St. Lucas was using Kodak scanners together with BCT Corsa software. When Spigraph became part of Dyanix, the relationship naturally continued.
This continuity has been important. Dyanix already understood the scanning environment and continued to support the hospital in a practical and reliable way.
Rather than requiring AZ St. Lucas to actively manage every step, Dyanix takes responsibility for organizing maintenance. The team contacts the hospital, schedules the visit, and ensures that the work is carried out as agreed.
Proactive maintenance for production scanners
Dyanix supports AZ St. Lucas primarily through maintenance and support for its larger production scanners.
Maintenance is proactively scheduled. Once an appointment is arranged, the technician visits the hospital, carries out the maintenance, and ensures the scanners continue to operate reliably.
This way of working reduces the amount of time AZ St. Lucas needs to spend on supervision or coordination. Internal teams do not need to closely manage the maintenance process, which helps limit disruption to daily operations.
On-site support from a technician who knows the environment
A key strength of the collaboration is that AZ St. Lucas often works with the same technician.
Over time, this has created a strong understanding of the hospital’s environment, scanner locations, and equipment. The technician knows where to go, what needs to be done, and how to perform the work independently.
This familiarity makes the service more efficient. AZ St. Lucas does not need to repeatedly explain the setup or supervise every visit. The technician can work with confidence, and the internal team can stay focused on its own responsibilities.
Account management and accessible follow-up
The collaboration also includes contact outside of maintenance visits.
Through periodic contact with the account manager, AZ St. Lucas has an accessible point of contact for questions, updates, and general follow-up. This helps keep the relationship clear and responsive, without making the process complicated.
The result: a service partnership that simply works
The value of this collaboration lies in its reliability.
There is no need for constant attention from AZ St. Lucas. Maintenance is scheduled, visits are completed as agreed, and the production scanners continue to support important document processes across the hospital.
For AZ St. Lucas, this means less coordination, less disruption, and greater confidence that its scanning environment is being properly maintained.
“The collaboration with Dyanix runs very smoothly. Maintenance is well managed, and we hardly have to look after it ourselves.”
Supporting healthcare document processes with confidence
As hospitals continue to rely on efficient document capture and digitization, the availability of scanning equipment remains important. For AZ St. Lucas, Dyanix provides the maintenance support, technical familiarity, and service continuity needed to keep these processes running smoothly.
By combining proactive maintenance, on-site technical support, and accessible account management, Dyanix helps AZ St. Lucas maintain a reliable scanning environment with minimal effort from the internal organization.