What is Dyanix OnSite Service

Dyanix OnSite Service keeps professional scanners supported throughout their working life. When equipment needs attention, you have a clear route to technical support and qualified on-site service.

Depending on the selected package, support can include technical assistance, on-site repairs, spare parts, travel, preventive maintenance, and replacement equipment.

How Dyanix OnSite Service Works

Every scanning environment is different. Some scanners support everyday office work, while others are central to time-critical document processes. The right service level depends on the role of the equipment plays in your organization.

1. Review your requirements
   We consider your scanner model, location, daily use, and the effect downtime would have on your workflow.
2. Choose the right service level
   Select a standard OnSite package or discuss a tailored approach for more complex requirements.
3. Receive support wen you need it
   Dyanix delivers the selected level of technical support, on-site service, maintenance, and replacement cover throughout the contract period.

Choose the right level of protection

Whether a scanner is a supporting office device or a business-critical part of your document workflow, there is an OnSite Service package to match.

OnSite Basic

Essential cover for non-critical scanning environments

OnSite Basic is suited for organizations with a backup scanner or equipment that is not critical to daily operations. It provides straightforward repair cover and helps avoid unexpected service costs.

• Priority access to customer care specialists
• Technical support
• Optional remote access support
• Spare parts, labor, and travel included
• Guaranteed on-site response within 8 hours
• One- or three-year contract options with automatic renewal

OnSite Smart

Added maintenance for everyday reliability

OnSite Smart includes preventive maintenance alongside repair cover. It is a practical choice for scanners that are used regularly and expected to perform consistently over time.

• Includes all OnSite Basic services
• One preventive maintenance visit per contract
• Optional consumables
• Guaranteed on-site response time within 8 hours
• One-or three year contract options with automatic renewals

OnSite Business

Support for business-critical scanning operations

When a scanner is central to your workflow, delays are not an option. OnSite Business combines faster response times, preventive maintenance, and a guaranteed fix time to keep disruption to a minimum.

• Includes all OnSite Smart services
• Replacement unit provided when required
• Optional consumables
• Guaranteed on-site response within 4 or 8 hours
• Guaranteed fix time of 8 hours
• One preventive maintenance visit per year
• One- or three-year contract options with automatic renewal

OnSite Project

A tailored agreement for complex requirements

OnSite Project is for organizations with multiple scanners, specialized equipment, or service needs across several locations. The service is shaped around your equipment, workflow, and operational priorities.

• Tailored response and fix-time arrangements
• Flexible preventive maintenance planning
• Replacement-unit and consumables options
• Coverage tailored to your scanner fleet and business requirements

Why choose Dyanix for scanner maintenance

Dyanix combines practical service experience with support that reflects how scanning equipment is used in the real world.

• Specially trained, vendor-certified field service engineers
• Technical support in major European languages
• Cross-border service for multi-country environments
• Extensive spare-parts availability across EMEA
• Flexible agreements for a wide-range of scanner types and brands

Complement your service agreement

Dyanix can also support your wider scanner environment with:

• SWAP exchange services
• Scanner installation and configuration
• Tailored user training
• Software support